Effective Date: [Insert Date]

1. Scope & Territory

We deliver to addresses within the United Kingdom (England, Wales, Scotland, and Northern Ireland). If you require delivery outside of the UK, please contact us for a quotation.

2. Order Processing

Orders are normally processed within [insert time period, e.g., 1‑3 business days] from receipt of payment and confirmation.

Processing times exclude weekends (Saturday and Sunday) and UK public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

3. Delivery Charges & Free Delivery Thresholds

Delivery charges depend on order value, destination and weight. Example:

For UK Mainland & Wales:

Orders up to £X: £Y delivery charge for up to (e.g.) 25 kg.

Orders above £X and up to £Z: £A delivery charge for up to 25 kg.

Orders above £Z: Free delivery for up to 25 kg.

For Scotland, Isle of Man, Isles of Scilly, Channel Islands etc: higher delivery charges may apply.

(Insert your own price‑brackets, weights, and destinations)

4. Estimated Delivery Times

For UK Mainland & Wales: delivery is typically within [insert e.g., 2‑5 business days] after dispatch.

For remote locations and other UK territories (Scotland Highlands, islands): delivery may take [insert e.g., 5‑10 business days] or longer.

Delivery dates are estimates and cannot be guaranteed. We are not responsible for delays caused by the carrier, customs, weather, strikes or other factors outside our control.

5. Risk & Responsibility

Risk of loss or damage to the goods passes to you when the goods are delivered to the address you specified.

If you provide special delivery instructions (for example to leave the parcel unattended or in a safe place), the risk passes to you once delivery is made according to those instructions.

If you believe the parcel is missing or damaged, please check the tracking information and contact us immediately.

6. Changing Address & Delivery Instructions

If you need to change the delivery address, please contact us as soon as possible.

Once the order has been dispatched to the carrier, we may not be able to reroute or redirect the parcel.

Extra charges may apply if a redirected parcel is returned or requires extra handling.

7. Failed Deliveries & Re‑delivery

If the delivery fails due to an incorrect address, inaccessible location or missed collection and the parcel is returned to us, we will contact you to arrange redelivery.

Re‑delivery costs may be charged to you if the failure was due to your error (e.g., wrong address, no one at the address).

If the parcel is unclaimed and gets returned, the order may be cancelled and you may be charged for the return shipping cost.

8. Perishable Goods (if applicable)

If you order perishable items (fresh food, frozen items, etc):

Please ensure someone is available at the delivery address on the predicted delivery date/time.

We may not accept refund claims due to no access, or missed delivery where you provided delivery instructions (e.g., leave unattended).

In case of damaged or spoiled goods on arrival, please contact us immediately with photographic evidence so we can investigate.

9. Customs, Duties & Import Taxes (for non‑UK deliveries)

For deliveries outside the UK (if applicable), you are responsible for any import duties, taxes, customs charges, or local fees in the destination country.

We cannot estimate these charges and they are beyond our control.

10. Tracking Your Delivery

Once your order is dispatched you will receive a shipping confirmation with tracking number and link (where available).

You can monitor the progress of your parcel.

If you notice any issues or delays, please contact us and we will liaise with the carrier.

11. Damage, Loss or Incorrect Items

Please inspect the goods when you receive them. If the goods are damaged, incorrect, or missing parts, contact us within [insert timeframe e.g., 48 hours of delivery] with your order number and photo evidence.

We will arrange for a replacement or refund per our Returns & Refunds Policy.

12. Policy Changes

We reserve the right to update this Shipping & Delivery Policy at any time. The version on our website will be the current one, with its effective date. Your continued use of our website and services means you accept the policy as updated.

13. Contact Us

If you have any questions about this policy or your delivery, please contact:

Email: [insert email]

Phone: [insert phone number]

Address: [insert registered address]

By placing an order with Shree Krishna you confirm that you have read, understood and agree to this Shipping & Delivery Policy.