Effective Date: [Insert Date]

1. Our Promise

We at Shree Krishna take your satisfaction seriously. If you are not happy with your purchase, we will gladly offer a refund or exchange under the terms below.

2. What goods are excluded from the standard returns policy

Certain items are excluded from our returns policy unless they are faulty or do not match the description. These include (but are not limited to):

Perishable goods (e.g., fresh food, frozen items)

Gift vouchers

Personalised items or made‑to‑order goods

Beauty/health items which have been opened, where hygiene would be compromised

Sealed items which aren’t suitable for return for health or hygiene reasons and have been unsealed after delivery
(Adapt list to your product range.)

3. Returns of non‑faulty goods

If you change your mind about your purchase, you may return goods (that are eligible) as follows:

You must initiate the return within [ X ] days of delivery.

The goods must be unused, in original condition, with original packaging and labels intact, and be fully resalable.

You must return the goods at your cost, using a trackable service — we cannot be responsible for goods lost in transit.

Once the goods are received and inspected, we will refund the purchase price (less any applicable deductions; see Section 6) via the original payment method.

4. Returns of faulty goods or wrong items

If an item is faulty, damaged on arrival, mis‑described or you received the wrong item:

Contact us immediately (within [ X ] days of discovery) at [insert email] or [insert phone]. Please provide your order number and photographic evidence where possible.

We will advise you how to return the goods (we may cover the cost of return where required by law).

Once the return is received and inspected, we will either:

offer a replacement; or

refund the full purchase price (plus any standard delivery charges paid), whichever you choose (subject to item availability).

Refunds are via the original payment method.

5. How to make a return

To request a return:

Email us at [insert email] or call [insert phone], quoting your order number, details of the item(s), and reason for return.

We will provide you with return shipping instructions and the address to send the goods.

Please obtain proof of posting/trackable courier — we cannot accept liability for items lost in transit once they leave your hands.

6. Deductions from refunds

If returning non‑faulty goods, the following deductions may apply:

The cost of the original standard delivery (if a free delivery threshold was used)

Return postage costs (unless the goods are faulty)

A restocking fee (if your business practice allows this, but ensure it is fair and transparent)

Credit/debit card transaction fees, picking/packing costs or other associated costs (only if clearly disclosed).
We reserve the right to deduct any of the above from your refund amount.

7. When risk passes to you

Risk of loss or damage passes to you when the item is delivered to the address you specified. If you request the item to be left in a safe place, or access is restricted and you accept such delivery, we will not be responsible for goods after delivery.

8. Cancellation of orders

If you wish to cancel an order before it has been dispatched, please contact us immediately at [insert email/phone]. Where the order has not yet been shipped you may cancel at no cost. Once the order has shipped you will need to follow the Returns process above.

9. Your statutory rights

These terms do not affect your statutory rights as a consumer under UK law (such as under the Consumer Rights Act 2015 and the Consumer Contracts Regulations). You have the right to expect that goods are as described, of satisfactory quality and fit for purpose, and that you can cancel certain distance contracts within 14 days of receiving the goods (subject to certain exclusions).

10. Changes to this policy

We may update this Refund & Returns Policy from time to time. The latest version will be posted on our website with the updated effective date. Continued use of our site and acceptance of our services means you agree to the updated policy.

11. Contact us

If you have any questions about this Refund & Returns Policy, please contact us:

Email: [insert email]

Phone: [insert phone]

Address: [insert registered address]

By placing an order with Shree Krishna you confirm that you have read, understood and accept this Refund & Returns Policy.