Effective date: [Insert date]

1. Introduction

This website is operated by [Company Name] (“we”, “us”, “our”). Throughout the site, the terms “you”, “your” refer to you as the user or consumer. By using this website and/or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions, then you may not access the website or place an order.

2. Capacity to contract & age requirement

You must be at least 18 years old, or making an order with the permission of a parent or guardian. By placing an order you confirm that you are legally capable of entering into binding contracts.

3. Business customers

If you engage in a transaction with us in the course of business (not as a consumer), different terms may apply and you should contact us for business‐terms.

4. Ordering goods

Your order constitutes an offer to purchase the goods you select. We reserve the right to accept or reject your order. Acceptance of your order will occur when we send you a dispatch confirmation email, at which point a contract will be formed between you and us.

5. Prices & payment

All prices are shown in [GBP] and include VAT (if applicable). We reserve the right to change prices at any time prior to acceptance (i.e., before the dispatch confirmation). Payment must be made at the time of order using the methods we specify.
If payment cannot be authorised, we reserve the right to cancel the order.

6. Shipping, delivery & risk of loss

Delivery times are estimates only and may vary. The risk of loss or damage to the goods passes to you when the goods are delivered to the delivery address you specified.
If you provide delivery instructions (e.g., leave parcel in safe place) you assume the risk once delivery is made according to those instructions.

7. Returns & refunds

Please refer to our Returns & Refunds Policy [insert link]. Where you are a consumer, you have the rights under UK law (e.g., the Consumer Rights Act 2015) to certain remedies for faulty or mis‐described goods.
Where we agree to accept a return, we may require you to return the goods at your cost (unless they are faulty) and refund you via the original payment method once we have inspected the goods.

8. Availability, errors & description

We make reasonable efforts to ensure that product descriptions and images are accurate. However, we do not guarantee that such content is error‐free. If we discover an error in the price or product description we will inform you and you may cancel the order for a full refund.

9. Intellectual property

All content on this website (text, graphics, logos, images, code) is owned by us or our licensors and is protected by UK and international intellectual property laws. You may not reproduce, adapt or distribute any content without our explicit written consent.

10. Your account & registration

If you create an account on our website you must provide accurate, current and complete information. You are responsible for safeguarding your account credentials. You must notify us immediately of any unauthorised use of your account. We will not be liable for any loss or damage arising from your failure to keep your credentials secure.

11. Prohibited uses

You agree not to use our website or services:

for any unlawful purpose or in violation of these Terms;

to impersonate another person or to misrepresent your affiliation;

to transmit any harmful or malicious code;

to interfere with or damage our systems or security.

12. Limitation of liability

To the maximum extent permitted by law:

We exclude all liability for any indirect, incidental, special or consequential losses arising out of or in connection with your use of the website or purchase of goods.

Our total liability to you for all losses arising under or in connection with these Terms shall not exceed the price paid by you for the goods in question.

Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, or for fraud.

13. Links to other websites

Our website may contain links to third‐party websites or resources. We have no control over the content of those sites, and we accept no liability for them. The inclusion of any link does not imply endorsement.

14. Governing law & jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or the subject matter of these Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction.

15. Changes to Terms

We may amend these Terms from time to time. The updated version will be posted on our website and will take effect immediately when posted. Your continued use of the website constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found unenforceable or invalid, that provision shall be severed and the remainder of the Terms shall remain in full force and effect.